|
Home
> Professional Services > Maintenance
and Technical Support
Maintenance
and Technical Support
Comwave provides maintenance and support services for customers and
maintains the same level of service excellence. Except the support during
the validation of the project contract Comwave also provide customized
services to fit the specific needs of customers, and help them to provide
chargeable support.
Phone Support :
Working days from 9:00AM – 6:00PM
E-mail Support :
Comwave provide “Support Contact Form” to customers to request
support, customers can submit the form thru our support e-mail address
(support@comwave.com.tw), our support team will return to you in 8 hours
while working days, and provide the contact situation in 24 hours.
Web Support :
For our Staffware Workflow customers within the valid maintenance license,
they could access Staffware Technical Website (http://tech.staffware.com/)
that provide the web support service. Problem reports can be submitted via
Staffware web site, which need login access. The support section of the web
site also provide you with access to technical bulletins on known problems
and issues, information on available software patches, and specific support
diagnostic checklists and tools. We do encourage you to search this data to
check if it provides answers to resolve your specific issue before
submitting a problem report.
Supports chargeable :
Due to customers’ request, Comwave will provide the on-site support
for following service items by SOW (Statement of Work) and quotation upon
the confirmation of customers :
-
Customer training (product training or technical training)
-
Consultancy
-
On-Site support
-
Implementation
|
