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Job/Trouble Ticket Solution
§ Customer Service &
Correspondence Handling
Comwave provides
process automation for correspondence-handling, from receipt and processing
of customer letters, to faxes, emails and telephone calls. In an attempt to provide best value to
the customer and gain best value from their suppliers. Electronic delivery of services via
websites are springing up everywhere, thus increasing the need to automate,
manage and control the fulfillment of these services between front office
(customer-facing) and back office (processing).
§ Job Ticket
Comwave develops
Job Ticket Solution by Staffware Case Management methodology aims to
improve the efficiency of customer services over the internet. It has been developed specifically to
improve the Online Customer Service.
In addition, the Staffware audit trail allows the bank to constantly
monitor progress of job tickets and answer all customer queries
immediately.
§ Trouble
Ticket and Provisioning
Telecommunications
business processes are inherently very complex and involve very high
volumes of transactions. From
initiation through to completion, they must be consistent and capable of
being monitored and audited. Comwave
provide Trouble Ticket Solution thru Staffware process automation
technology to provide the core, underlying infrastructure for all
operational support systems.
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