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Maintenance
and Technical Support
Maintenance and Technical Support
Comwave provides maintenance and support services for customers
and maintains the same level of service excellence. Except the support
during the validation of the project contract Comwave also provide
customized services to fit the specific needs of customers, and
help them to provide chargeable support.
Phone Support :
Working days from 9:00AM – 6:00PM
E-mail Support :
Comwave provide “Support Contact Form” to customers
to request support, customers can submit the form thru our support
e-mail address (support@comwave.com.tw), our support team will return
to you in 8 hours while working days, and provide the contact situation
in 24 hours.
Web Support :
For our Staffware Workflow customers within the valid maintenance
license, they could access Staffware Technical Website (http://tech.staffware.com/)
that provide the web support service. Problem reports can be submitted
via Staffware web site, which need login access. The support section
of the web site also provide you with access to technical bulletins
on known problems and issues, information on available software
patches, and specific support diagnostic checklists and tools. We
do encourage you to search this data to check if it provides answers
to resolve your specific issue before submitting a problem report.
Supports chargeable :
Due to customers’ request, Comwave will provide the on-site
support for following service items by SOW (Statement of Work) and
quotation upon the confirmation of customers :
- Customer training (product training or technical training)
- Consultancy
- On-Site support
- Implementation
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